Kwik-Fit Fleet selects Mycompanyfleet solution

Leading corporate fast-fit supplier, Kwik-Fit Fleet, has selected a bespoke version of Mycompanyfleet’s YourAcumen Customer Relationship Management (CRM) system to help enhance driver support services to UK leasing companies through its new Service24 proposition.

Kwik-Fit Fleet provides call centre-backed driver support services to the overwhelming majority of the UK’s leading contract hire and leasing companies as defined by the FN50 league table of leading companies.

The new software solution will handle and co-ordinate driver bookings through Service24 for vehicle servicing, glass replacement, breakdown assistance and vehicle recovery for all Kwik-Fit Fleet’s leasing customers.

It will also streamline processes and provide greater reporting capabilities than the system it replaces, as well as providing mapping facilities for the entire Kwik-Fit Fleet centre network.

Kwik-Fit Fleet selected YourAcumen from leading fleet software solutions specialist Mycompanyfleet, after a review and selection process that investigated other systems on the market before the final decision was taken.

Simon Lucas, Kwik-Fit Fleet operations director, said:”We felt that the Mycompanyfleet solution was the perfect fit for us and the ideal solution to help provide enhanced driver support services to our major corporate customers.”

Mycompanyfleet provided an extensive demonstration of the capabilities of its YourAcumen system, involving a bespoke, personalised and fully operational version of the system that completely met Kwik-Fit Fleet’s exacting and demanding specification and requirements.

“By being able to demonstrate the full capabilities of our solution, we were able to convince Kwik-Fit Fleet that it was the correct one to meet their customer service requirements,” said Andrew Leech, business manager at Mycompanyfleet.

“We are delighted to be providing Kwik-Fit Fleet with the means to enhance their driver support services in this way. We hope to be working with them on a number of projects in the coming months,” he added.

The YourAcumen CRM system integrates fully with the company’s FleetAcumen software system, and allows users to capture customer feedback and satisfaction at every point of customer interface.

It is the ideal solution for fleet operators that provide services to customers through delivery fleets, such as couriers, fast-fit companies, air conditioning and other service engineers, as well as those involved in multi-disciplinary activities such as facilities and maintenance management.

“We believe YourAcumen to be a unique proposition as there is no other system that allows the seamless integration between fleet user and customer in this way,” added Andrew Leech.

“YourAcumen can capture every aspect of interface with the customer to help assess customer satisfaction, productivity, vehicle utilisation and business efficiency.

“Many companies have service standards and rules they want to meet for either new or existing customers. YourAcumen automatically polices those standards to ensure that pre-set levels are being reached and not exceeded,” he said.

YourAcumen uses Mycompanyfleet’s acclaimed exception reporting methodology within a highly visual dashboard environment to highlight areas of the business that require management attention. It avoids the overload of information that characterises many other current systems.

   It is designed to integrate with other applications and supplier systems, and provides an unrivalled level of analysis and reporting similar to that of its sister application, FleetHR.