KLM selects Mycompanyfleet software solutions
KLM Equipment Services (KES), an independent subsidiary of KLM Royal Dutch Airlines, has appointed Mycompanyfleet to provide the fleet management systems to manage its fleet of 2,500 vehicles and equipment at Amsterdam’s Schipol Airport, following an extensive selection process.
KES operates a mixed vehicle and equipment fleet ranging from small ground vehicles such as light vans, coaches and mini-buses, to specialised power units, pallet loaders, aircraft tractors and lifting platforms.
The company provides a range of fleet management services including vehicle and equipment leasing to a variety of different clients, primarily ground handlers based at Schipol Airport, although with others at Heathrow and Hong Kong.
Amongst fleet management services offered are contract hire and leasing,TCO (total cost of ownership) reporting, fixed price maintenance, maintenance management, equipment reconditioning, workshop and depot management, to name but a few.
KES selected Mycompanyfleet, the automotive division of global HR solutions provider NorthgateArinso, following an extensive search for a software supplier, after it was realised that the company had outgrown its previous systems through rapid expansion of its customer base.
The selection process initially involved approaches to 50 different suppliers to supply the fleet management systems capable of handling the wide variety of fleet management related services that KES provides.
This was whittled down to an ultimate shortlist of three companies before Mycompanyfleet was finally selected, with a go-live date planned for April 1 next year, following implementation and extensive testing early in the new year. It is also planned to roll out the system to other countries in which KES operates.
KES selected two Mycompanyfleet fleet management systems to meet its requirements. The FleetAcumen system was chosen to manage the KES contract hire and leasing business which provides other airport clients with access to the full range of vehicles and equipment that KES offers.
The company also selected Mycompanyfleet’s YourAcumen CRM system to provide a customer-facing fleet management portal. Through this facility, fleet customers can request vehicle hire and leasing, identify and log defects, handle airport emergency calls and generally provide an all-embracing first rate customer service.
In the absence of any SMR (service maintenance and repair) data for many of the vehicles and equipment on the KES fleet, the system also had to build an intuitive SMR database capable of estimating the cost and length of time for the replacement of key components.
Ad Demmers, KES contract manager, said existing systems were limiting the company’s growth and development opportunities. They had selected Mycompanyfleet because of willingness shown to go the extra mile to secure the contract, including bespoke system development.
Demmers said:”We felt that the Mycompanyfleet software solutions made the perfect fit with our requirements, and provided the ideal solutions to help provide more efficient and fleet management services to our major corporate customers.”
Mycompanyfleet provided an extensive demonstration of the capabilities of its systems, involving bespoke, personalised and fully operational development work to completely meet KES’s exacting and demanding specification and requirements, said Andrew Leech, business manager at Mycompanyfleet.
