KLM
KLM uses Mycompanyfleet software to manage wide array of fleet services
KLM Equipment Services (KES), an independent subsidiary of KLM Royal Dutch Airlines, runs a diverse fleet of 2,500 vehicles and equipment at Schipol Airport offering a wide range of fleet management services to a variety of different clients in Holland, the UK and Hong Kong.
Amongst fleet management services it offers are contract hire and leasing,
TCO (total cost of ownership) reporting, fixed price maintenance, maintenance management, equipment reconditioning, workshop and depot management, to name but a few.
And to meet its customers’ requirements, KES operates a wide array of different vehicles, ranging from small ground vehicles such as light vans, coaches and mini-buses, to the specialised power units, pallet loaders, aircraft tractors and lifting platforms that its customers need.
Such a diversity of vehicles and a wide portfolio of products and services clearly require a flexible and scalable fleet management software system to run it effectively.
KES had until recently relied on outmoded paper and manual systems, but as the business expanded rapidly the company realised that it needed to completely automate all processes.
The company went out to tender to an assortment of UK software providers and after a fairly exhaustive selection process, appointed Mycompanyfleet, the automotive division of global HR solutions provider NorthgateArinso, as its software supplier. 
The selection process initially involved approaches to 50 different suppliers to supply the fleet management systems capable of handling the wide variety of fleet management related services that KES provides.
This was whittled down to an ultimate shortlist of three companies before Mycompanyfleet was finally selected.
KES chose two Mycompanyfleet fleet management systems to meet its requirements. The FleetAcumen system was chosen to manage the KES contract hire and leasing business which provides other airport clients with access to the full range of vehicles and equipment that KES offers.
The company also selected Mycompanyfleet’s YourAcumen CRM system to provide a customer-facing fleet management portal. Through this facility, fleet customers can request vehicle hire and leasing, identify and log defects in any pieces of equipment being used, handle airport emergency calls and generally provide an all-embracing first rate customer service.
In the absence of any SMR (service maintenance and repair) data for many of the vehicles and equipment on the KES fleet, the system also had to be capable of building an intuitive SMR database capable of estimating the cost and length of time for the replacement of key components.
The Mycompanyfleet system had the flexibility to be able to create this bespoke service, and KES is now building up a unique database that tells it when key components are likely to need replacing and what the cost involved will be that was previously unavailable.
Ad Demmers, KES contract manager, said the existing systems they were using were limiting the company’s growth and development opportunities, and that they had selected Mycompanyfleet because of willingness they had shown to go the extra mile to secure the contract, including the bespoke system development.
Demmers said:”We felt that the Mycompanyfleet software solutions made the perfect fit with our requirements, and provided the ideal solutions to help provide more efficient fleet management services to our major corporate customers.”
Mycompanyfleet provided an extensive demonstration of the capabilities of its systems, involving bespoke, personalised and fully operational development work to completely meet KES’s exacting and demanding specification and requirements, said Luke Hicks, Business Executive at Mycompanyfleet.
“By being able to demonstrate the full capabilities of our solutions, as well as providing bespoke development work, we were able to demonstrate to KES that we were capable of meeting their fleet management and customer service requirements,” he said.
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